Q. What are your hours of business & where is your head office located?
Fabulously Gourmet is a web based gourmet gift delivery service so you can purchase a gift for delivery at any time of the day and week. If you wish to speak to us in person, we are never far away from the phone but to help us to manage phone calls and hence reduce the operation cost which we will pass back to you by keeping cost of your gift down; we would appreciate it very much if you could email us via the webiste via the Contact page leaving your contact details there.
Q. Do you offer same day service & Australia wide delivery?
Fabulously Gourmet currently provide next business days, number of business days as per Australian Post Parcel Post delivery schedule The details of the coverage area and fees schedule can be found in the Delivery Schedule page.
Q. How does my gift get there?
Unless you have pre-arranged with us on a separate delivery requirement and charges, we will be using the Australia Post delivery service. Please refer to the Delivery Schedule for the fees.
Q. How do you make sure the gift is delivered to the right person?
When we ship the gift to the recipient, our delivery service provider will require the signature of the person receiving the gift. If no one is there to receipt your gift, with your permission the gift can be left in a safe place on the property of your recipient. If you prefer the gift not to be left unattended, Australia Post will leave a calling card for alternate pickup or delivery arrangement; alternate arrangement may incur a charge imposed by Australia Post. It is your responsibility to discuss that with Australia Post directly at the time of delivery re-arrangement as it is out of control at that point in time.